Article 1 – Purpose and Scope

These General Terms and Conditions of Sale (hereinafter referred to as the “Terms & Conditions”) define the terms and conditions under which DUOMOMENTO (hereinafter referred to as the “Service Provider”) provides travel consulting, planning and support services to its clients.

These Terms & Conditions apply to all service orders placed by the Client with the Service Provider, to the exclusion of any other document.

Placing an order implies the Client’s full and unconditional acceptance of these Terms & Conditions.

 

Article 2 – Identification of the Service Provider

Business name: Maréva Martial
Legal form: Sole Trader (Entrepreneur Individuel – EI)
Registered office address: 60 rue François 1er, 75008 Paris, France
SIRET number: 93228204900026
VAT: VAT not applicable – Article 293 B of the French Tax Code
Legal representative: Maréva Martial
Email: duomomento.contact@gmail.com
Website URL: Duo Momento | Romantic Travel

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Article 3 – Services Provided

Description of services

The Service Provider offers travel consulting, research and planning services (destination recommendations, accommodations, activities, transportation, etc.), as well as the creation of personalized travel documents, based on the Client’s expressed needs.

Limitations

The Service Provider acts solely as a travel consultant and planner.
It does not sell, book or purchase transportation tickets, accommodations or tourist services. All reservations and purchases are made directly by the Client with third-party providers (airlines, hotels, agencies, booking platforms, etc.).

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Article 4 – Order Process

Request and quotation

The Client may contact the Service Provider to obtain a quotation or a description of the proposed services. The quotation specifies the nature of the service, its price and the terms of execution (timelines, prerequisites, etc.).

Order confirmation

The order is deemed final and binding once the Client has:

✔ Accepted the quotation or commercial proposal in writing (or online),
✔ Paid any deposit specified in the quotation (if applicable),
✔ Read and accepted these Terms & Conditions.

Modification or cancellation

Any request to modify or cancel an order after confirmation must be approved in writing by the Service Provider. The Service Provider reserves the right to apply cancellation fees if the request is made late or if costs have already been incurred.

Non-refund policy

The services provided consist of personalized consulting, research and travel design services.

Any service that has begun is due in full and is non-refundable, regardless of the reason, including in the event of trip cancellation by the Client.

Amounts paid correspond to the Service Provider’s working time, expertise and research efforts.

 

Article 5 – Pricing and Payment Terms Pricing

Prices are expressed in euros, all taxes included (TTC), unless otherwise stated. The Service Provider benefits from the VAT exemption scheme: VAT not applicable, Article 293 B of the French Tax Code.

Prices are displayed on the website or indicated in the quotation.
The Service Provider reserves the right to modify its prices at any time; however, the price applied will be the one in force at the time the order is validated.

Any discounts or special offers granted will be indicated in the quotation or communicated prior to order validation.

Payment

Payment may be made using the indicated methods (credit card, bank transfer, etc.). Full payment (or deposit) must be made according to the agreed terms (upon order, after service, or according to a payment schedule).

Late payment

Any late payment may result in the application of late-payment penalties and a fixed recovery fee, in accordance with applicable legal provisions. The Service Provider reserves the right to suspend service execution in the event of non-payment.

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Article 6 – Performance of Services Execution timeline

Services are performed within the timelines indicated in the quotation or order. Timelines are provided for indicative purposes only. The Service Provider shall not be held liable for delays attributable to the Client or to force majeure.

Obligations of the Service Provider

The Service Provider is bound by an obligation of means. It undertakes to use all necessary resources to provide suitable recommendations but does not guarantee specific results (availability of third-party providers, final satisfaction with the trip, etc.).

Obligations of the Client

The Client undertakes to:

• Provide all information necessary for the proper performance of the service,

• Actively collaborate with the Service Provider,

• Comply with any technical instructions or prerequisites,

• Respect agreed payment deadlines.

Article 7 – Right of Withdrawal (Distance Contracts)

In accordance with Article L221-28 (12°) of the French Consumer Code, the Client does not benefit from the 14-day withdrawal right for fully executed personalized travel consulting and planning services. By validating the order and receiving the service, the Client expressly waives this right.

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Article 8 – Liability

Limitation of liability

The Service Provider acts solely as a consultant and personalized travel planner. It does not sell, book or contract directly with third-party providers.

The Client remains solely responsible for reservations and contracts concluded with third-party providers, as well as for any disputes, delays, cancellations or damages arising therefrom.

The Service Provider shall not be held liable for direct or indirect damages resulting from:

• Price changes, unavailability or failures of third-party providers,

• Unforeseeable events (strikes, natural disasters, health restrictions, etc.),

• The Client’s choices or use of recommendations.

Satisfaction and complaints

The Service Provider undertakes to provide quality recommendations based on the information supplied by the Client.

Any dissatisfaction related to third-party services (hotels, airlines, restaurants, etc.) cannot give rise to a refund.
In the event of a complaint regarding the travel plan itself (factual errors or omissions), the Client must notify the Service Provider by email within 7 days of delivery. A correction will be made free of charge where possible.

Force majeure

Neither party shall be held liable if performance of the contract is delayed or prevented by force majeure (strike, pandemic, natural disaster, etc.). Obligations are suspended for the duration of the event.

 

Article 9 – Intellectual Property

Unless otherwise stated, the Service Provider retains exclusive intellectual property rights over all elements provided (documents, methods, tools). The Client is granted a strictly personal, non-transferable right of use. Any reproduction or representation without prior authorization is prohibited.

Article 10 – Personal Data

The Service Provider collects and processes the Client’s personal data in accordance with applicable regulations (GDPR, French Data Protection Act, etc.). The Client has the right to access, rectify, erase and object to data processing for legitimate reasons by contacting the Service Provider (details in Article 2).

Article 11 – Mediation and Dispute Resolution

Complaints

In the event of a dispute, the Client is invited to contact the Service Provider to seek an amicable solution.

Consumer mediation (France)

In accordance with Articles L612-1 et seq. of the French Consumer Code, the Client may refer the matter free of charge to a consumer mediator:

Médiateur de la Consommation du Tourisme et du Voyage
Tel: +33 1 45 23 79 36
Email: info@mtv.travel
Website: www.mtv.travel
62 boulevard Saint-Germain, 75005 Paris, France

Jurisdiction

Failing amicable agreement, any dispute shall be brought before the competent courts in accordance with applicable law, subject to mandatory legal provisions.

Article 12 – Final Provisions

If any provision of these Terms & Conditions is declared null or unenforceable, the remaining provisions shall remain fully effective.